corporate rudeness

so i wrote a whole big thing a few weeks ago about an incident i had at starbucks, where i nearly stormed out in rage. last week, the new starbucks i've been going to daily as a part of my 'new job' routine did an awesome thing; they gave me my drink, and then offered me, proactively, a 'messed up drink' coupon because they'd run out of caramel sauce and couldn't make the drink QUITE as perfectly as they normally do. it was very cool of them, and one of the many reasons i've made that one my daily starbucks place, even though it's tiny and pretty cramped. way to go, starbucks by the grand central market! you rock!

FORTUNATELY, levi's jeans and co. seems to have snagged the 'annoying corporate entity driving katey to fits of rage' title.

i need new jeans. i bought a new pair a few months ago, but they ended up not really working. they are pretty loose, and get much looser after i wear them for a day. too loose. also, they are really roomy in the thigh. i have weirdly small thighs right above my knees. i know that sounds strange, but my calves are somewhat bigger than my knees, and about the same diameter as my thigh until about halfway up my thigh. weird or not, (and it is, jeremy) most women's jeans are made much roomier in that area. so i went to like 4 stores on saturday, trying to find a pair. finally, finding myself at levi's in soho, i half blindly grab a few to try on. i did try on a pair of skinny jeans that didn't look TERRIBLE, but i was too bothered by the denim grabbing at my calves and ankles. finally i found a pair that i liked. don't LOVE them, but they were okay. i was still pretty on the fence about getting them, but i figured i would make a more reasoned determination away from the terrible pall cast by the awful dressing room lights.

i waited in line behind two people, still not loving the jeans, when finally the clerk calls 'next in line, please'. i step forward (after having made eye contact with him several times) and then suddenly he snaps 'MA'AM THE LINE IS IN THE MIDDLE'. he totally fucking yelled at me. i was scolded like a dog or an ignorant child in the middle of a fucking retail establishment. i made a couple indignant noises in the back of my throat, turned around, tossed the jeans on the nearest table and marched out of there. i even caught the asshole's eye as i was walking out, and he totally knew he'd just lost a sale. those fuckers get some kind of commission too. i was so mad as i was leaving, just wanted to commiserate with and or punch someone. and soho's a bad neighborhood to be in when you want to punch someone, because it's full of rich self-indulgent douchebags and their kids, clogging up the beautiful streets with their braying.

i dunno... i've worked at several retail places in my day, and i would never would have DREAMED of snapping at a customer like that, even if they deserved it, which i hadn't, because i hadn't even said anything. and i'd waited behind other people in my 'line', even though it was apparently a fucking crime to consider it a line. AND i'd gotten there well before the person in the middle had. what a douche.


in conclusion, i still need jeans. there's this website my friend sent me where you can order $50 custom jeans. i need to buy a clothing measuring tape but i think i will probably do that.

damn you, american eagle for quitting making jeans that actually fit me.

getting angry in public

jrw:

Being the spoiled Manhattan-ite that I am, I drop off all of my regular clothes (tshirts, shorts, jeans, socks, sheets) at a small laundromat on my corner. Today, I walked in to find two people in line at the counter.

The lady at the counter was very angry and was yelling at the two ladies working there. Apparently, a pair of shorts she sent in got ripped, and those were the most important shorts in the world.

“I’m never coming to this place again! I’m going to sue this place and shut it down! HOW COULD YOU RIP MY SHORTS?!?!… “

By this point the lady behind the counter was politely telling the lady she was sorry, and started to dial a phone… I’m assuming to call a manager.

“Yeah you GET SOMEONE ONE THAT PHONE! GAH! How could you RIP MY SHORTS!!!!”

The yelling lady then looks back at me and the lady behind her and starts enlightening us.

“Never come here, this happens all the time, they are AWFUL here!”

This goes on for another 5 minutes, her yelling, the people saying sorry, calling different managers and stuff. She finally looks to me for some acknowledgement, and I just lost it.

I calmly but firmly state, “You should be nicer to them..”

This pisses her off and she snaps, “How would YOU feel if they ripped your shorts and lost half of your clothes?”

“Look lady, it happens sometimes, just be nice to them, they don’t deserve to be treated like that.”

“Oh whatever buddy, MIND YOUR OWN BUSINESS!”

I raise my voice.

“You MADE it my business when you turned around to get my acknowledgement! BE NICE TO THEM”

By this point I was barking.

The laundromat lady then comes back with her garment, they didn’t lose her clothes after all. She calmly pays, then walks out, right past me.

“Have a nice day” I say bluntly.

“FUCK YOU”

I start screaming now.

“BE NICE. THESE PEOPLE WASH YOUR CLOTHES FOR YOU. IF YOU WANT TO TREAT PEOPLE LIKE THAT YOU CAN DO YOUR OWN DAMN LAUNDRY!”

“FUCK YOU”

I scream across the street…
“HAVE A NICE DAY!!!!!! BE NICE TO PEOPLE!!!!!!!!!!!!!”

I’m a little riled up at this point, go inside to drop off my clothes, and apologize to the people for yelling. They thank me heartily and I go… I don’t think any of MY clothes will be ripped when I pick them up tomorrow.

i also have a story about a retail experience, yelling and being a spoiled manhattanite, but unfortunately it's from the opposite side of the situation. this is long.

okay, so i love starbucks. i don't give a fuck, i like lots of shit that people lambast for being populist pseudo-high class consumerism, and starbucks is one of them. i go there every day. occasionally i go there twice a day. and i always get one of two versions of the same drink. the drink sounds kind of complicated, but i used to work at starbucks and if you work there, it makes sense. okay. so i am admitting that i buy a $4.50
drink at starbucks 365 times a year. fuck me. anyway, moving on.

the point i am trying to make is that i know what goes in my drink, and how much it costs. the drink is an iced grande caramel macchiato with 4 pumps of vanilla and 4 pumps of caramel. i say it this way because if i just say that i wanted my drink
with a caramel flavor shot (which is how you would say it for any other drink, for example a hot cocoa or a mocha) they think i mean that i just want extra caramel topping, which is not what i want. i want 4 pumps of the caramel syrup. okay. so the drink comes with 4 pumps of vanilla syrup. (technically 3, but NO ONE remembers that, because it's the only drink that has that ratio). on the rare occasion that i am actually charged for the extra flavor shot, it's 30 cents. fine. i would estimate that i am charged that extra amount once every... 30 or 40 times i go to starbucks. very rarely. but i have no problem when i am because they are just doing their job completely. and i would like to add that 99% of the starbucks i go to in the city are really awesome and i never have a problem with them. so now on to the story.

yesterday, i decided to stop at the newish chelsea starbucks on 7th avenue. i shouldn't've, because i like the 8th avenue one, and it was the same length of walk for me. but i decided to branch out and see if it was worth it to ever grab a table for weekend reading afternoons. i got there and started giving my drink to the woman working the cashier; she interrupts me before i am finished. fine, i just politely reinterjected and added the rest of my drink. she glares at me and goes 'you know that comes with 3 pumps of caramel, right?' (i think to myself 'no, it comes with 3 pumps of vanilla, but fine) but i say, 'okay, but i what i want is 4 pumps of vanilla and 4 pumps of caramel.' she glares at me again and then starts ringing up the drink... hitting 'flavor shot' FOR EACH PUMP. i interrupt her and say 'i'm sorry, the 30 cents are for each unit of flavor, not each pump. and she SNAPS at me, 'no it's not, it's each pump' and starts going on and on about how she knows what she's doing. finally i say, 'i used to work here, i know how the flavors work, i am not going to pay an extra $2 for the flavor.' it degenerated from there, but at some point, i ask for my card back and said the phrases: 'i don't give a shit' and 'whatever'. finally she's like 'well, i am just going to ask a manager, she'll tell you'.

she calls someone over, describing the situation and trying to make it sound like i was in the wrong; however the manager sides with me because 1) i was fucking RIGHT and 2) i am the fucking customer. even if i was wrong and being even more of a bitch than i was, don't fucking be a condescing asshole and then pursue an argument with me, i'm the customer. the manager tells her to charge me for one flavor shot; she ended up charging me for two, but i didn't fucking give a shit at that point. then she started muttering and ranting about 'them telling her different things all the time and making her look like she didn't know what was she was doing'. newsflash, you didn't know what you were doing. trust me ma'am, that shit is in the manual, because i had to take it home and read the mother fucker. the manager was really polite and nice, and made my drink herself and made it very well.

i do feel terrible that the little spat is in that woman's day now. i worked various retail jobs through HS and college and i make it a point to be incredibly polite, and often joke around with, people who are serving me in some capacity. partly i do it because i enjoy being friendly, but i mostly do it because i remember how much silly moments of positivity like that brightened my whole day. i want to be someone who spreads positive vibes and all that shit, i don't want to be making negativity multiply and spread throughout the city.

the kicker was really the woman behind me in line giving me looks for, well, being a bitch, but i prefer to think of it as self-riotiously cheap and caring too much about winning an argument. (GAH I WAS RIGHT). fuck you, lady in your yoga gear. would you pay half again as much for your soy decaf chai BLAH BLAH BLAH if your server was ringing it up wrong? you totally wouldn't. and if you would, you are an idiot and a floormat and you should stand up for yourself. don't commiserate with the cashier loudly so that i can hear. if you want to tell me i am a bitch, do it. and i will gladly return the favor.

p.s. fuck you.

man. that was one of the first times i've ever gotten actually angry (in person) at someone who wasn't a family member, person in an improv scene, person in a bit, friend or drunk bitch in a bar.

i don't know why but blogspot isn't letting me type in the title box for my entries. this is more annoying than it should be.